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 2021 Quality E-Shop & O2O Customer Experience
Recognition and Competition 

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Your company or the e-shop:
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Do you want to join 2021 & 2022 HKRMA membership and "No Fake Pledge" membership in special offer at HK$1,770?
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Online Purchase and Reimbursement Arrangement for Contract Fulfillment 

The Association would arrange mystery shopper to conduct online purchase at your e-shop in order to complete "Contract Fulfillment" (one of the perspectives of the assessment criteria). The online purchase and reimbursement would be arranged as follows:


Online Purchase 

  • The below agreed maximum consumption amount should be prepaid at the time of enrollment.

  • The mystery shopper would conduct online purchase at your e-shop according to the agreed maximum consumption amount, including delivery charge, membership registration fee or any other charges.

  • Assessment would be made for the part of "Contract Fulfillment" after the transaction.

 

Reimbursement Arrangement 

  • The mystery shopper would return the received goods and purchase invoice to the Association after the assessment. 

We confirm and agree with the above Online Purchase and Reimbursement Arrangement for Contract Fulfillment. The maximum consumption amount is: