Participating retail brands of “Quality Service Benchmarking Assessment”, with excellent service performance, will be recognized by the highly-represented seasonal or annual awards among retail industry.  The service of the awarded brands delivers three important service elements including “Quality Service”, “Satisfied Customer” and “Professional Staff”.​

Annual Awards (4 Consecutive Assessment of The Calendar Year)

Service Retailers of the Year - Gold, Silver and Bronze Award

Score the TOP 3 highest overall percentage among all participating retail brands throughout the 4 assessment periods

Service Retailers of the Year - Category Award

Score the highest overall percentage among its own retail category throughout the 4 assessment periods

Excellence Award

  • Being the Gold Award Winner of "Service Retailer of the Year" in the previous year AND has made the highest score among all participating brands in the current year; OR
     

  • Being the Excellence Award Winner in the previous year AND has made the highest score among all participating brands in the current year.

Seasonal Awards (4 Assessment Periods)

Service Industry Leader - Gold, Silver and Bronze Award

Score the TOP 3 highest overall percentage among all participating retail brands throughout the 4 assessment periods

Service Category Leader

Score the highest overall percentage among its own retail category in a period

Top Ten Service Retailers

Score the TOP 10 highest overall percentage among all participating retail brands in a period

CONTACT INFO

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

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