E-SHOP HEALTH CHECK
For E-shops on Social Media and e-Marketplace

你是否正在社交媒體或電子市集營運的網店?

香港有多間網店正在社交媒體或電子市集營運,客人如何知道哪一間是可信可靠?

快快申請『優質網店認證』成為『T.R.U.S.T.優網店』,客人自然「買得開心又放心」!

想知道你的網店是否能成功申請認證,請立即完成以下免費評估,我們將為你提供專業意見。

arrow&v
Select an option

Please answer Yes or No for the following items.

請按你的網店情況回覆問題。

1. Your e-shop does not have any records of trading in counterfeit goods. 你的網店沒有任何售賣偽造品的紀錄。
2. Your e-shop does not receive any complaints from Consumer Council in the past 12 months. 在過往12個月內,你的網店沒有收到任何消費者委員會的顧客投訴。
3. The following information are listed on your e-shop 你的網店清楚列明以下資料:
4. The amount of selected items and other charges are clearly listed before customer makes the payment. 在客人付款前,你的網店會清楚列明所選購項目的金額及其他費用。
5. Your e-shop responses to customers’ enquiries and delivers within an agreed timeframe. 你的網店可在承諾的時限內回覆顧客的查詢 及 履行交易送遞。
6. Customer service/support is polite and helpful. 顧客服務支援回覆是有禮貌並樂意地幫助客人。

CONTACT INFO 

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

STAY CONNECTED

  • Facebook
  • LinkedIn
  • YouTube

Copyright © 2020 The Hong Kong Retail Management Association. All rights reserved.