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 2022 Quality E-Shop & O2O Customer Experience
Recognition and Competition 
Online Application
Special Offer for SHOPLINE Merchants Only 
Deadline: 30 June, 2022
Company Information
Your company or the e-shop：
Business mode
Role of SHOPLINE merchant
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Special Bundle Offer for SHOPLINE Merchants (Discount up to 50% off) 
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HKRMA Membership Bundle Offer (Original for 1.5 year membership: $1,770 - $2,520)
$1,180 Special Offer for all SHOPLINE merchants to get 1.5 year HKRMA membership until 31 Dec 2023.
A. Join HKRMA to get 1. No Fakes Pledge
B. Join TRUST E-Shop & Quality E-Shop Recongition
C. Join O2O CX Recognition
Assessment Reminder:

E-shop merchants joined e-shop recognition will only take e-shop assessment and entitled to join Quality E-Shop Competition.

E-shop merchants joined e-shop and O2O CX recognition will be taken both physical shop and e-shop assessment and entitled to join both Quality E-Shop Competition and Retail O2O Competition. 
Contact Information
Online Purchase and Reimbursement Arrangement for Contract Fulfillment 
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The Association would arrange mystery shopper to conduct online purchase at your e-shop in order to complete "Contract Fulfillment" (one of the perspectives of the assessment criteria). The online purchase and reimbursement would be arranged as follows:

Online Purchase 

  • The below agreed maximum consumption amount should be prepaid at the time of enrollment.

  • The mystery shopper would conduct online purchase at your e-shop according to the agreed maximum consumption amount, including delivery charge, membership registration fee or any other charges.

  • Assessment would be made for the part of "Contract Fulfillment" after the transaction.

 

Reimbursement Arrangement 

  • The mystery shopper would return the received goods and purchase invoice to the Association after the assessment. 

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We confirm and agree with the above Online Purchase and Reimbursement Arrangement for Contract Fulfillment. The maximum consumption amount is: